DIT College of Business and the American Chamber launch new Global Business Services programme

1 June 2018

DIT and the American Chamber of Ireland have launched a Global Business Services Career Pathway qualification aimed at employees of multi-nationals.

Miriam O’Keeffe, Programmes Director, American Chamber of Commerce Ireland; Padraic O’Neill, Head of American Chamber Global Strategic Services Forum and MD Global Financial Services, Pfizer; Dr Katrina Lawlor, Director and Dean, College of Business, Dublin Institute of Technology and Gerry Doyle, ICT Skillsnet at the launch of a new Multinational-led qualification in DIT in September as demand takes-off for Global Business Services roles in Ireland. Picture Conor McCabe Photography.

According to new research by jobs search engine Indeed, Ireland is becoming a global centre for roles with cross-functional job titles such as Operations Associate (up 121%), Programme Manager (up 118%), Risk Manager (up 101%), Senior Technical Support (up 94%) and Data Analyst (up 70%). In total, vacancies posted on the site classed as ‘Global Business Services roles’ are up 52.3% since the start of 2017.

The research, conducted on behalf of the American Chamber found that user clicks on these job postings in Ireland are up 43.6% in the same period.  This September will see the commencement of a new Global Business Services Career Pathway qualification at DIT, a qualification which delivers the knowledge and skills required to perform successfully in a global business environment. The new qualification will aim to help Ireland to:

  • attract and retain the best talent in a competitive workforce environment,
  • move up the value chain and create an internal pipeline of talent,
  • re-configure the GBS workplace to unlock the potential of current talent.

The programme, aimed at employees of multi-nationals, will be certified by the Dublin Institute of Technology (DIT) and jointly delivered by DIT and one of the world leaders in GBS development, The Hackett Institute. The programme will focus on building core knowledge and skills based on best practices, improve the agility and ability of staff to respond to change, improve customer focus and people management skills, and develop the ability within organisations to manage the changes that are essential for moving toward a value-creating, integrated business services model.

The American Chamber’s Global Strategic Services forum, which was instrumental to the development of the qualification, believes it will place Ireland at the forefront of this new area by equipping Irish employees of multi-nationals with the skills they need to lead on Global Business Services.  The forum comprises of US companies at the forefront of this area, leading projects including robotics, finance and IT innovation, augmented reality, cyber, employee experience, across the globe – from Ireland.  

Dr Katrina Lawlor, Director and Dean of the College of Business at DIT said: “We are delighted to be working with Technology Ireland ICT Skillnet, the Hackett Institute, the American Chamber of Commerce Ireland and IDA Ireland on this really important initiative for the Global Business Service in Ireland.  The programme is a global first, and for the Global Business Services sector, it provides a professional accreditation pathway that will enhance and retain high-quality talent in the industry.  We expect the returns from this initiative to be significant.” 

Speaking about the Global Business Services Career Pathway qualification, Miriam O’Keeffe, American Chamber Programmes Director said: “We were delighted to have played a role in making this happen with a prestigious college such as DIT.  We know that our member companies place increasing emphasis on the importance of continued learning."  


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