Professor Paul Donnelly


‌‌‌‌  Professor of Management and Organisation Studies
  College of Business
  Dublin Institute of Technology
  Aungier Street (3-062)
  Dublin 2

  p: (+353-1) 4023182



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2004 to present: Professor (following competitive and progressive promotion from Lecturer to Senior Lecturer) in Management and Organisation Studies, DUBLIN INSTITUTE of TECHNOLOGY

Full-time faculty member of the Institute’s College of Business. Active leadership role in teaching, research, service and engagement.

  • · Responsible for module development and implementation and all aspects of course and student management.
  • · Teach a range of undergraduate, postgraduate and executive education modules, including: Strategic Management; Organisation Behaviour and Theory; Negotiation and Ethics; Global Marketplace. Consistently receive excellent student ratings of my courses. Excellent record of student progression, without compromising on standards, as validated by international external examiners.
  • · Mentored students to multiple national and international awards, winning outstanding doctoral award and student enterprise competitions, e.g., PhD advisees winning outstanding doctoral research awards and undergraduate team winning the national Newstalk Student Enterprise Competition.
  • · Actively lead in building the College’s and the Institute’s internationalisation and accreditation agendas.
  • · Track record of successful research supervision: three PhD students graduated; 14 Master dissertations and 30 Undergraduate Honours Degree dissertations supervised to completion.
  • · Author of 90+ publications (journal articles, book chapters, proceedings papers, conference papers, monographs, and media contributions) and co-editor of two books.
  • · Raised over €800k in research funding to date, both for own work and for supervised PhD students.
  • · Programme Chair of MSc Business and Entrepreneurship, leading a team of 10 academics and responsible for student recruitment, programme administration, internationalisation and maintaining high academic standards.
  • · Founding member, Director and Principal Investigator of DIT’s Business, Society & Sustainability Research Centre, leading staff in securing funding of €3m+, publishing widely, and graduating MPhil and PhD graduates.
  • · Actively engaged in research to include presenting at national and international conferences, journal publications, supervising undergraduate and postgraduate research students, and journal and conference reviewing.
  • · Serve on a range of School, College and Institute committees, including Academic Council, College Board, Library Committee, programme committees, review committees, and validation panels.


1999 to 2003: Lecturer in Organisation Studies and International Business, UNIVERSITY OF MASSACHUSETTS AT AMHERST, USA

Member of Isenberg School of Management teaching faculty. Active role in teaching, research, service and engagement.

  • · Responsible for module development and implementation and for all aspects of course and student management.
  • · Courses taught included: Organisational Behaviour, Human Resource Management, Principles of Management, Behaviour in the Global Economy, and Introduction to Global Business (team taught with 6 other faculty).
  • · Continually cited by students, along with School and Department management, for excellence in teaching. Consistently scored above the departmental average in student ratings of modules taught. Record of 100% student progression, as validated by the Department Chair and Undergraduate Dean.


1997 to 1999: Full-time PhD programme work, UNIVERSITY OF MASSACHUSETTS AT AMHERST, USA


1996 to 1997: Head of Customer Relations, TELECOM ÉIREANN (eir)

Recruited back (post-MBA) to this newly created senior management post within Corporate Affairs with the objective to position and promote customer relations internally and externally as a proactive agent of organisational change. Managed a budget of €750k and 14 direct reports.

  • · Member of the senior management team responsible for coordinating all aspects of corporate affairs, including communication of the company’s strategic alliance launch.
  • · Developed and implemented customer relations policy and strategies to proactively manage the company’s reputation among its 1.3m+ customers, to include company-wide customer care standards, mechanisms to facilitate articulation of the customer viewpoint within the company, and change programmes focused on increasing customer loyalty.
  • · Initiated and managed the creation of a Malicious Calls Bureau, leading a complete overhaul of how malicious phone call complaints were handled and prosecuted, working in partnership with multiple stakeholders including affected customers, An Garda Síochána, victims support groups, and RTÉ Radio 1’s Liveline.
  • · Developed the entire process leading to the selection of Ireland’s Information Age Town (€19m investment), to include establishing the selection/judging process and criteria, identification of and on-going communication with all eligible towns, development of AV information packs, handling PR, and drafting the CEO’s and Telecoms Minister’s speeches.
  • · Monitored all Chief Executive correspondence with customers and public representatives, researched and drafted speeches and presentations at national and international conferences, and the CEO’s 1997 Annual Report review.


1995 to 1996: Career break to pursue full-time MBA studies, TRINITY COLLEGE DUBLIN


1994 to 1995: Head of Internal Communications, TELECOM ÉIREANN (eir)

Responsible for all aspects of internal communications, managing a budget of €375k with 4 direct reports.

  • · Developed and implemented internal communications policy and strategies, which involved substantial work in revamping, refocusing and rebranding the internal communications function.
  • · Managing editor of in-house newspaper (20 tabloid pages, produced monthly, with a circulation of 16,000).
  • · Developed and coordinated company-wide team briefing process, including preparation of corporate material/information packs, and preparation of feedback report to the company’s Management Board.
  • · Researched and drafted speeches and presentations for the CEO, which were delivered to major customers and at national and international conferences, and the Chairman’s and the Chief Executive’s 1995 Annual Report reviews.
  • · Worked closely with the Chief Executive in drafting his ‘Strategic Business Review’ prior to submission to Government.


1992 to 1994: Executive Assistant to Commercial Director, TELECOM ÉIREANN (eir)

Personally selected by Commercial Director for this new management position. Member of the management team planning, coordinating, facilitating and controlling the work of the Directorate.

  • · Managed all aspects of the Director’s office, supported by a staff of 3.
  • · Led Directorate teams to expedite commercial strategy formulation in areas of pricing, market segmentation and business development.
  • · Drafted and prepared briefing material, presentations and speeches for the Chairman, Chief Executive, Director and Directorate senior management, which were delivered at meetings and at national and international conferences.
  • · Represented the Director/company on internal and external working groups/committees, most notably managing the company’s input to the Telecommunications Industry Task Force chaired by Forbairt (Enterprise Ireland).


1990 to 1992: Business Analyst, New Business Development, TELECOM ÉIREANN (eir)

  • · Recruited to Graduate Programme following highly competitive selection process (30 selected from initial pool of 1,000+ shortlisted for aptitude tests) and worked as part of an integrated marketing and engineering group.
  • · Developed market intelligence function to track activity in relevant industry sectors and of specific industry players.
  • · Prepared financial analyses, options reports and outline business plans in support of potential business opportunities, and presented proposals and recommendations to senior management.

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