This site uses a number of third party cookies. By continuing to use this site you consent to the use of cookies in accordance with our Cookie Policy

OK

Spam filtering

 

DIT uses GSuite, by Google for email.  GSuite has built-in spam filtering and anti-virus, ensuring your DIT staff email account will be protected by stopping junk email and other potential threats from reaching your inbox.

 

How do I view any spam that has been sent to my DIT email address?

To use webmail, go to http://mydit.ie and click on the  icon.  You will be asked to log in with your DIT ictdomain credentials.

 

Your Username is your six-digit staff number (e.g. 012345)

Your Password is your regular email password.

Click Login

From the menu on the left-hand side click More to expand the label list

 


From the menu on the left-hand side, click Spam to display a list of emails that the automated filtering system has determined should not be immediately delivered to your inbox. You will see a list of all emails that have been marked as potentially dangerous or fraudulent. Place a tick in the box to the left of the message you want to release from spam, and click Not Spam.

Please note: once a message is designated as Not Spam it will be released into your Google mail folder. To view the message click Inbox in the menu on the left hand side.

 

 

FAQs

 

What is Spam?

SPAM is unsolicited email messages that are usually sent in bulk to an indiscriminate set of recipients. These messages can cause security threats and other problems to our network if they are left unchecked. By scanning email and by having an email filtering system, these unwanted and potentially dangerous email messages can be separated and held in quarantine, therefore not causing any risk to our networks.

 

Why are some emails marked as Spam?

DIT’s automated email filtering solution helps detect spam by identifying viruses and suspicious messages, finding patterns across messages, and learning from what other email users commonly mark as spam.

If you click your Spam label and open one of the messages, you'll see a message at the top with a brief explanation about why that particular message was placed in Spam. Use this information to protect yourself from potentially dangerous or fraudulent messages and to better understand why a message was or wasn't marked as spam.

Further information on SPAM is available here:
https://support.google.com/mail/answer/1366858?hl=en&ref_topic=1669056

 

How do I access a regular SPAM quarantine report?

You can now monitor your spam email on a real-time basis.  You should check your Spam folder regularly as, very occasionally, messages get tagged as spam in error and may need to be released.

 

How do I delete any SPAM sent to my email address?

You can either delete all spam email by selecting Delete all spam messages now or by opening a specific spam email and choosing the Delete forever button at the top of the email.

 

 

An email is showing as SPAM but is genuine. How do I access it?

Open the email and click the Not Spam button at the top of the email. It will now be delivered.

 

 

How long are SPAM emails kept in quarantine?

Messages that have been in Spam more than 30 days will be automatically deleted.

 

 

Contact Information:

IT Service Desk,
Information Services,
Room G-006.1,
Aungier Street,
Dublin Institute of Technology,
Dublin 2.

email: support@dit.ie 
ph: 01 402 3123 
web: http://dit.ie/dclt/ict