This site uses a number of third party cookies. By continuing to use this site you consent to the use of cookies in accordance with our Cookie Policy

OK

ICT Service Catalogue

Service Audience
Account Management for ICTDOMAIN   Staff / Students
Account Request Forms Staff / Postgrads
Account Management for Business Applications Staff / Postgrads
Account Management for MyDIT email Staff / Students
Account Management for DIT Wifi Access Staff / Students
Access Permissions Staff 
Guest Account Management Staff / Students

Service Audience
Installation and maintenance of presentation devices (AV data projectors) Staff / Students
Purchasing of AV equipment and services (4 year Framework agreement from 2010) Staff 
Hire of AV Equipment and Services (4 year Framework agreement from 2010) Staff / Students
Video conferencing Staff 
Conference support Staff 
Lecture capture for on-demand streaming Staff  / Students
Digital Signage Staff / Students

Service Audience
Business application development Staff / Students
Business application support Staff / Students
Support and maintenance of Finance and Payroll system Staff 
Support and maintenance of Human Resources Application Suite Staff 
Support and maintenance of Alumni system Alumini
Support and maintenance of Library management system Staff / Students
Support and maintenance of Webcourses service Staff / Students
Support and maintenance of timetabling system Staff / Students
Support and maintenance of Student Record system Staff 
Support and maintenance of online grading system Staff 
Support and maintenance of Student Self Service system Students
Business report generation Staff 
User training Staff 

Service Audience
Computer availability Students
Student Printing Students 
Installation and Maintenance of DIT network printers Staff / Postgrads
Installation and maintenance of PC hardware and peripherals Staff / Postgrads
Software installation Staff / Students
Data backup and recovery Staff / Postgrads
Provision of network storage Staff / Students
Desktop security (patching, encryption, anti-virus) Staff / Postgrads
Computer Hardware disposal Staff / Postgrads
Procurement requests and approvals Staff / Postgrads
Discount pricing for personally-owned computing (Students) Students
Discount pricing for personally-owned computing (Staff) Staff 

Service Audience
Email delivery Staff 
Google Apps (Email & Calendar) Students 
Configuration of e-mail clients Staff / Students
Email account management Staff / Students
Support for mobile e-mail Staff / Students
SPAM and virus blocking Staff
Mailing list administration Staff / Students

Service Audience
IT Services Status Staff / Students / Public
IT Incident and request management Staff / Students / Public
Password Resets for ICTDOMAIN, Email, mysupportdesk.dit.ie, webcourses Staff / Students
Password Resets for Business Applications Staff
Provision of Support Documentation Staff / Postgrads
Software library Staff / Students
Mailing list administration Staff / Students

Service Audience
Network Access (LAN) Staff / Students
Network Access (Wireless) Staff  / Students
Provision of DIT external link to Internet Staff / Students
Network and Information security Staff  / Students
DIT Virtual Private Network / Remote Access Staff  / Students
Federated access (Edugate) Staff  / Students
Data Centre services (Physical Hosting) Staff 
HEAnet Media Hosting Service Staff 
HEAnet FileSender service Staff 

Service Audience
Direct-dial phone service Staff / Postgrads
Operator assistance Staff / Students / Public
On-line Staff directory Staff / Students / Public
Voicemail administration Staff / Postgrads
Privilege-level administration Staff / Postgrads
Mobile phone administration Staff / Postgrads
Call logging reports (usage) Staff / Postgrads
Handset/fax supply & installation Staff / Postgrads