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Change Management Programme – General

Duration - 1 day

Course Trainer: Howard Shaw Training


Programme Objectives:

  • Develop increased knowledge of the nature of change and the causes of resistance to change at both organisational and individual levels
  • Develop techniques for handling and implementing with change processes and creating a positive change environment
  • Be able to deal with individual and group resistance to change in an effective and constructive manner using influencing techniques
  • Develop appropriate Action Plans for dealing with change issues confronting participants in their own work environment

Programme Content

  • Introduction, Objectives Content and Expectations
  • Introduction to Change Management Process
    • Concept of change in the current environment
    • Rate of change today
    • Challenge for managers and staff in initiating and leading change in organisations
    • Changes taking place in DIT
  • Nature of Change
    • From organisational to individual perspective
    • Types of change – quick fix, tinkering, radical and gradual
    • Structural, social, behavioural change issues
    • Impact of change on organisations and their staff
    • Human beings as an enigma, accepting and resisting change
    • Why people resist and oppose changes – common reasons
    • Primary impact on people of organisational changes
    • Challenging yourself to be open to make personal changes
  •   Influencing and negotiationg skills for changing others

               - Viewing perspectives and empathy               

- principles of moving skills to influence others - interactive style

  • Creating an environment that reduces and overcomes resistance
    • The personal change cycle and Covey’s circles of influence and control
    • Leading change – being the role model
    • Factors to be addressed in achieving acceptance of change
    • Communication processes in all phases of the process
  • Open group discussion and development of group and individual Action Plan for contributing to effective change process and successful outcomes