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Communication & Assertiveness Skills Training

Duration: Two Days

Trainer: Sinead Gaynor, Sinead Gaynor Training & Development



The aim of this workshop is to enhance participants’ skill in getting their message across effectively in a range of interpersonal contexts.  It also seeks to equip participants with assertiveness skills in order to effectively handle difficult situations and conduct crucial conversations.


Learning outcomes:

On completion of this two day workshop participants will:

  • Understand the barriers to communication and how to address
  • Reflect upon their own communication style – strengths and weaknesses
  • Develop further their active listening skills
  • Learn techniques and tips to enhance body language, voice and words for maximum impact
  • Consider strategies for ‘push’ and ‘pull’ forms of influence
  • Understand how to communicate feedback in a range of interpersonal situations
  • Assess their behavioral style and areas for development
  • Know the differences between passive, aggressive and assertive behavior
  • Practice using assertiveness techniques in a range of challenging situations
  • Learn how to better address conflict situations.


Learning Methods:

  • Facilitator input
  • Group discussions
  • Group work
  • Self assessment questionnaires
  • Action learning
  • Case studies
  • Role play