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Developing Personal Impact and Influence

Duration: Two Days

Course Trainer: Sinead Gaynor

Target Audience:

Anyone who wishes to achieve greater impact in their communications, enhance their interpersonal effectiveness and exert more influence in the workplace.

Course Objectives:

  • Understanding what Emotional Intelligence is and how it can be enhanced and leveraged in a range of workplace situations
  • Learning how to get your message across with impact and receiving tips to build your confidence in a range of interpersonal contexts
  • Practising active listening and building rapport
  • Exploring assertiveness techniques and applying them in a range of workplace situations
  • Receiving tips on giving and receiving feedback
  • Learning and applying influencing strategies.

Course Content:

  • Setting the scene for learning
  • Introduction to Emotional Intelligence and Interpersonal Effectiveness
  • Managing the impression you make
  • Communication delivery skills
  • Confidence building techniques
  • Active listening, building rapport
  • Assertiveness techniques
  • Handling challenging workplace situations
  • Feedback skills
  • Influencing strategies.


Participants will be asked to participate in a short exercise on their communication style prior to the course, which will be shared in a manner that they are comfortable with on day one.  The course trainer, Sinead Gaynor will provide details of this pre-work in advance of the course.