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Emotional Intelligence

Duration: One Day

Trainer: Jerry Kelly, First HRD

Course Objectives:

On completion of this course participants will have the knowledge, skills and techniques to:

  • Understand the role of emotions in behaviour
  • Use emotional intelligence to achieve successful outcomes in the workplace
  • Reframe their thinking for improved emotional interactions
  • The role of automatic negative thoughts and negative core beliefs in emotional response

Course content:

  • How to become aware of what you are feeling
  • The role of cognitive and non-cognitive abilities in intelligence
  • How emotions influence behaviour, focus and attitude
  • Why rationality and cognitive ability are not enough for understanding self and others
  • How personality influences the way we feel
  • How emotions guide our actions - not always consciously and distort our perceptions
  • How to counteract automatic negative responses
  • How to say what you mean and do what you say
  • The 5 competencies of emotional intelligence - Self awareness, Self-regulation, Motivation, Empathy and Social Skills
  • How to develop an understanding of other peoples' behaviour and motives, and manage your relationships
  • How to develop strong interpersonal skills
  • Why mutual trust, respect and rapport are central to team success