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Executive Secretary/PA Development

Duration:

Course Trainer: Maura O’Toole, Facilitrain

Target Audience:

All staff at Secretarial/Executive Secretary & Personal Assistant grades

Course Objectives:

At the end of this course, participants will:

  • Fully understand the Executive Secretary/PA Role
  • Understand the importance of effective communication in both face-to-face and telephone interactions
  • Be aware of Time Management techniques, including planning & prioritization
  • Be aware of how to be assertive and have developed assertiveness techniques
  • Understand how to implement appropriate Workspace Organisation techniques
  • Understand the need for a professional image, including discretion and tact as well as consistency of service
  • Be aware of the implication of FoI on document handling and storage