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Holding Difficult Conversations (for Managers)

Duration:

Course Trainer: Sinead Gaynor

Course Objective:

This one day workshop aims to develop the skills, confidence and resilience of participants to impart ‘difficult’ feedback to others.

Course Content:

  • Expectations and concerns
  • Identification of the range of participants difficult conversations/feedback situations
  • Positive mental preparation, dealing with anxiety, confidence building methods
  • Feedback preparation
  • Feedback delivery skills
  • Dealing with defensiveness and aggression
  • Practice
  • Holding ‘difficult’ conversations – templates and guidelines
  • Practice
  • Evaluation and review