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Mediation Skills for Managers

Duration:

Course Trainer: Treasa Kenny, Burtenshaw Kenny Associates

Course Aim:

To enable Managers to understand when mediation is a relevant option and to practice the skills as appropriate

Course Content:

  • Identifying the benefits of mediated solutions to problems which arise in the workplace
  • Identifying the criteria for deciding whether to mediate as a manager or to request external mediation support
  • Practicing mediation skills as a manager using a ‘real life’ workplace situation