This site uses a number of third party cookies. By continuing to use this site you consent to the use of cookies in accordance with our Cookie Policy


Mediation Skills for Managers


Course Trainer: Treasa Kenny, Burtenshaw Kenny Associates

Course Aim:

To enable Managers to understand when mediation is a relevant option and to practice the skills as appropriate

Course Content:

  • Identifying the benefits of mediated solutions to problems which arise in the workplace
  • Identifying the criteria for deciding whether to mediate as a manager or to request external mediation support
  • Practicing mediation skills as a manager using a ‘real life’ workplace situation