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Problem Solving, Decision Making and Goal Setting: Problems, Illusions of the Mind?

Duration: 1 Day

Course Trainer: Jerry Kelly, First HRD

Course Aim:

Across the Higher Education sector there has been a significant increase in the amount of pressure placed on performance, decision making, accountability and results.  DIT is conscious of the demands and challenges facing people and the affect this can have on personal effectiveness and wellbeing.

The aim of this programme is to give participants a number of valuable tools and techniques to deal effectively with day to day problem solving and decision making.  The workshop will focus on creating solutions, re-framing the thought process, goal setting and practical coping techniques for managing stress/anxiety.

Course Objectives:

  • Following the programme participants will have the knowledge, skills and techniques to:
  • Solve problems and make decisions effectively and efficiently
  • Become proactive, solution focused and an 'I can do' person
  • Break down a problem into manageable parts
  • Deal effectively with procrastination
  • Manage anxiety and frustration associated with decision making and indecisiveness
  • Be more aware of how thoughts and emotions affect problem solving

Course Content:

  • Are problems illusions of the mind
  • Why the way we see the problem is the problem!
  • How our thinking affects the way we feel and respond to challenges
  • Problem-Solving types: The blamer, The Knower, The Quick Fixer, The Listener
  • How to overcome stumbling blocks to dealing with problems – Perceptual, Emotional, Intellectual, Inability to communicate solution, Cultural, Environmental
  • How to avoid making mountains out of molehills - emotional control and the noisy mind
  • Why all problems have two features in common: goals and barriers
  • 10 fears behind procrastination: How to recognise and address procrastination
  • How to deal with the fear of 'letting go', embrace change and move out of the comfort zone
  • How to deal with the stress and anxiety associated with decision making
  • How to use effective questioning in problem solving
  • How to become a solution focused 'I can do' person
  • Tools and techniques for problem solving including: mind mapping, SWOT analysis, flow charts and cause and effect planning
  • How to set effective goals and targets