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Supervisor Development Programme

Duration: 3 Days

Trainer: Maura O'Toole, Facilitrain

Target Audience:

All staff with Staff Supervision responsiblity. This programme is particularly applicable to those who have been newly promoted, but is also applicable to those who would like to learn more about supervising staff effectively and appropriately.

Course Content:

 

Module 1 - The role of the Supervisor, Communication Skills & Assertiveness, Dealing with Difficult People

The role of the Supervisor

Key Learning Objectives

  • To understand the Role of the Supervisor
  • To be able to describe the responsibilities of a Supervisor
  • To be able to define the relationship changes at Supervisor level

Contents

  • A review of the competencies of the role
  • Clarification of the competencies, and their application in practice
  • Identification of the key responsibilities a supervisor has to their staff, their line manager, their department, and to DIT
  • Key supervisory processes and the primary  front line management activities
  • The importance of personal organisation in the supervisory role
  • The necessity of personal and staff goal settingThe establishment of appropriate measurement criteria for supervisory effectiveness

Support

  • Group Involvement Exercise with analysis and feedback

Communications Skills & Assertiveness

Key Learning Objectives

  • To be able to effectively communicate verbally and in writing
  • To be able to listen actively
  • To understand the principles of Assertive behaviour, and be able to apply them

Contents

  • Elements of effective communication
  • Identification of communication barriers
  • The advantages and disadvantages written and verbal communication
  • Body language awareness in self and others
  • Implementing Active listening techniques
  • The key differences between Aggressive, Passive and Assertive behaviours
  • Communicating assertively
  • The escalating assertion

Support

  • Guided Discussion
  • Role Play
  • Listening Exercise

Dealing with Difficult People

Key Learning Objectives

  • To understand what makes people difficult
  • To analyse the role of self in the difficulty
  • To understand and be able to apply techniques for overcoming the difficulty

Contents

  • Identification of the reasons why people are difficult
  • Recognising personal bias
  • Analysis of current interactive style
  • Identifying different handling strategies to deal with different types of difficulty
  • Handling Conflict and aggression from others
  • Dealing with emotional behaviours

Support

  • Guided discussion
  • Role-plays

 

Module 2 – Motivating Staff , Managing Performance & Effective Meetings

 

Motivating Staff

Key Learning Objectives

  • To understand what motivates people
  • To be able to define appropriate motivational techniques for teams and individuals
  • To be able to apply different motivational techniques
  • To be able to evaluate the success of the chosen motivational techniques and make changes where required

Contents

  • The importance of understanding motivation
  • Primary Motivational theories and their application in practice
  • Identification of individual staff intrinsic and extrinsic motivations
  • How to avoid unintentional demotivation of staff
  • Empowerment and participation as motivating factors
  • The supervisor as a role model in motivation

Support

  • Guided discussion
  • Personal Motivators questionnaire
  • Rewards/motivators exercise

Managing Performance

Key Learning Objectives

  • To understand the importance of performance management
  • To be able to prepare and ask appropriate performance feedback questions
  • To be able to set and monitor objectives
  • To be able to identify development needs to address performance weaknesses through PMDS & PDP
  • To be able to give and receive effective feedback
  • To be able to draw up action plans
  • To be able to coach effectively

Contents

  • SMART Objectives
  • Establishing standards and benchmarks
  • Developing measures of individual performance
  • Developing measures of team performance and individual contribution
  • Setting objectives
  • Preparing for feedback meetings, defining appropriate questions
  • Giving and receiving feedback
  • Identifying areas of performance weakness and defining plans for addressing those weaknesses through the PMDS & PDP system and informally
  • Definition of the coaching role
  • Establishment of a coaching mechanism
  • Coaching questions vs teaching/training questions

Support

  • Guided discussion
  • Role-Plays
  • Objectives exercise

Effective Meetings

Key Learning Objectives

  • To understand the importance and objectives of meetings
    • Weekly Team Meetings
    • Monthly One-to-Ones
    • Weekly meetings with new staff
  • To be able to plan and call a meeting
  • To understand the mechanics of meetings
  • To be able to prepare an agenda, and to understand its importance

Contents

  • Different types of meeting
  • The recommended frequency of each type of meeting
  • Planning for a meeting
  • Preparing an agenda
  • Requesting contributions to an agenda
  • Taking minutes of a meeting

Support

  • Guided discussion
  • Mock meetings

Module 3 – Time Management & Delegation, Team Leadership

Time Management

Key Learning Objectives

  • To assess time spent
  • To be able to organise oneself and workspace effectively
  • To be able to recognise the limits of Time Management

Contents

  • Assessing Current use of Time
  • The difference between important and urgent
  • How to prioritise
  • Planning each day/week/month
  • Time Management by exception
  • Organising the workspace

Support

  • Effective Time Management questionnaire
  • Guided discussion

Delegation

Key Learning Objectives

  • To be able to explain the dual purposes of delegation
  • To be able to decide appropriate tasks for delegation
  • To be able to recognise the need for balance in delegation
  • To be able to evaluate a delegation strategy

Contents

  • Delegation as a time saver
  • Delegation as a staff development strategy
  • Identifying appropriate tasks for delegation
  • Identifying constraints
  • Providing the resources and coaching required
  • Controlling and monitoring the progress

Support

  • Guided discussion
  • Role-play

Team Leadership

Key Learning Objectives

  • To understand the benefits of team working
  • To be able to help team members relate to, and work with each other
  • To be able to recognise and influence successful team development
  • To be able to recognise the responsibilities of a team leader
  • To understand the roles of a team leader
  • To be able to assess and enhance current leadership skills
  • To be able to identify and adopt a leadership style suitable to each situation

Contents

  • How groups and teams differ
  • The advantages of teams
  • Building a team
  • The role of the team leader
  • The stages of team formation
  • Team building strategies
  • Team communication mechanisms
  • Leadership styles
  • Choosing a situational leadership style
  • Conflict within teams

Support

  • Leadership Style Questionnaire
  • Team Building Games
  • Guided Discussion

 

Course Support:

To facilitate integrating learning needs into the workplace, a Virtual Coach system will provide participants with additional help and support outside of the trainin groom for the duration of the course, and for a month after the course.

 

Course Evaluation:

Participants may be required to complete a small project, documenting their implementation of the learning outcomes of the programme.