Using Emotional Intelligence (EQ) to be more Effective at Work
Trainer: Burtenshaw Kenny Associates
Working with people in a diverse and challenging environment such as the DIT requires managing personal responses to situations as well as managing interactions and relationships with others.
- To develop understanding of what EQ is and how it contributes to success.
- To enable participants to harness their emotions positively for personal and professional success
- To enable participants to identify personal goals.
Understanding the Emotional Side of Organisational Success The role of emotion in work. Positive and Negative emotional influences on the work environment and on individual and group performance in work. .
Learned Optimism for Success Responding well to thrive in a world of accelerating change and uncertainty. .
Emotions and Comlex Decision—making Assessing complex situations and making effective choices.
Developing Trust Building credible relationships to influence.
Creating the Future while managing the Present
Action Planning Participants identify specific actions for implementing learning Participants identify additional training needs