Short Course


Hospitality - Applied Communications & Customer Care Management

Module Description

This module is about managing the key element of the client relationship - customer service.

Module Aims

This module aims to demonstrate how the student can become a leading edge professional in the world of hospitality, tourism leisure and event industries where customer expectations are continuously rising.

To read more about the content of this module please click on the Course Details link on the right.

Please click on the following link to download an application:

Application form part-time courses and modules

  • At a glance
  • Duration : 12 weeks between mid-January and April. The module is delivered on Tuesday from 7.30 - 9.30 p.m. Cost: ?460

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