Ann Conway

Ann is a Lecturer with the Dublin Institute of Technology, in the School of Hospitality Management and Tourism, College of Arts and Tourism. She lectures in marketing, management and business studies in the hospitality, tourism, and leisure and events area.

Ann has been lecturing with the DIT since graduating with an MPhil by research in Tourism Marketing (Consumer Behaviour) from DIT in 1999. She has a BSc Management from Trinity College, Dublin combined with a Higher Diploma in Hospitality Management from DIT (1996).

In 2002 she graduated from DIT Learning and Teaching Centre with a Postgraduate Certificate in Third Level Learning and Teaching, followed by a Postgraduate Diploma in Third Level Learning and Teaching in 2003; a year later Ann graduated with a Masters in Arts in third Level Learning and Teaching, 2004 following research into the phenomenon of attrition and retention rates on the BA Hospitality Management course.  Ann is now the Course Tutor of the programme.

Ann is finishing her Doctorate of Education programme with the University of Sheffield, UK. Her thesis is researching the effects of change on culture and identities via a case study of a higher educational institution undergoing transition.

She has also worked in the Irish hospitality sector for a number of years working at the Muckross Park Hotel, Killarney, with the Great Southern Hotel group in Wexford and Galway, and with Trinity Accommodation and Catering Departments.  She was sales and marketing representative for the ‘Be Our Guest Guide’ and market researcher with Bord Failte (now Failte Ireland) and the Tourism Research Centre.  She has also spent many summers teaching English as a foreign language both in Dublin and in Spain, to both students and business clients.

 

  • Hospitality and Tourism Marketing
  • Social Media Marketing
  • Management and Entrepreneurship in Education
  • Education, Change and Lifelong-learning


Book Chapters

Conway, A. (2002). Community Tourism Groups: The Case of “for” and “against” Development for Sustainability. In Innovation in Tourism Planning, Andrews, N., Flanagan, S. & Ruddy, J. (eds) DIT. ISBN: 0-9542930-2-9.

Conway, A. and Ruddy, J. (2000). Consumer Behaviour, Motives and Perceptions when Selecting a Destination: A Study of German Tourists in Ireland. In Tourism Destination Marketing, Gaining the Competitive Edge, Joseph Ruddy and Sheila Flanagan (Eds) DIT. ISBN: 1900454130.

Journal Articles

Conway, A. (TBC) English Language Learning and Tourism: A Comparative study of Dublin and Sydney.  Submitted to the Journal of Hospitality Management and Tourism and awaiting peer review.

Conway, A. (TBC) From Boom to Bust: A Travel Consumer Survey.  Submitted to the Journal of Hospitality Management and Tourism and awaiting peer review.

Conway, A. (2000) Consumer Behaviour as a Basis for Destination Selection: An empirical Study of German Tourists to Ireland. Tourism Times, 3rd Edition, February 2000. Edited by Elizabeth Kennedy, Linda Campbell and Monica Brophy.

Conference Papers

O’Connor, N. and Conway, A. (2011) The Role of Irish HEIs in the Recovery of the Irish Economy.  4th Critical Tourism Studies Conference, 2-5 July 2011, Welsh Centre for Tourism Research, Cardiff School of Management, University of Wales Institute, Cardiff.

Conway, A. (2011) The Future Direction of Institutes of Higher Education in Ireland and Pathways of Transformation: A Case Study of DIT’s “Operation Transformation” as a Leading Example of an Institute of the Future.  Paper presented at the INTED2011 conference, Valencia, March 7th-9th.  ISBN: 978-84-614-7423-3. Conference Chair.

Conway, A. and O’Connor, N. (2011) An Analysis of Students’ Perspectives on How Higher Education in Ireland can Help Meet the Ever-Changing Needs of the Irish Economy.  Paper presented at the INTED2011 conference, Valencia, March 7th-9th.  ISBN: 978-84-614-7423-3. Conference Chair.

Conway, A. (2010) The Contribution of Irish Higher Education Institutions in meeting the Recessional Needs of Tourism and Hospitality Students through Entrepreneurship, EduLEARN Conference, Barcelona, July 5th-7th 2010. ISBN: 978-84-613-9386-2.

O’Connor, N. and Conway, A. (2010) Students’ perspective of Irish Higher Education Institutions’ role in meeting the economy’s recessional needs. THRIC, Shannon, June 2010.

Conway, A. (2008) Motives and Perceptions of Business Students of Entrepreneurial type Modules of becoming an Entrepreneur. ICERI/ IATED Conference, Madrid, Spain, November 2008. ISBN: 978-84-612-5367-8.

Conway, A. (2005) Why are Students Leaving and What can we do to Stop Them? Paper presented at the Learning and Teaching Showcase, DIT Kevin Street, February 2005.

Conway, A. (2004) Why do students abandon programs prior to completion?  Case study investigation of dropout students from the Diploma in Hotel and Catering Management DIT, at AISHE Annual Conference, Trinity College Dublin.

Conway, A. and Casey, R. (2002). Making a Splash! Expressions of Culture and Heritage. IFEA Conference. Bonn, Germany.

Conway, A. (2001). Community Tourism Groups: Development for Sustainability. ATLAS 10th Anniversary International Conference Tourism, Innovation and Regional Development Conference. Dublin.

Conway, A. (2001). Strategy Development for Irish Tourism. Elements of the Irish Tourism Product in Attracting the German Tourist Market. Creating and Managing Growth in Travel and Tourism - Tourism and Travel Research Association Conference, 22-25 April 2001. Stockholm, Sweden.

Conway, A. (1999). Consumer Behaviour, Motives and Perceptions when Selecting a Destination: A Study of German Tourists in Ireland. Tourism and Travel Research Association Conference, in partnership with DIT, Hilton Hotel, Dublin.

Posters/ Projects

  1. Community Learning Project
    1. Marketing Plans and Business Plans development in conjunction with local businesses as part of final year Higher Certificate in Hospitality Services Management 2005-2011.
  2. Students learning with communities
    1. Slane Local Heroes – “DIT Students in Action” – Slane Report, May 2013.  The top student group from the Strategic Marketing Communications group presented their marketing plan for Slane as a tourism destination.
    2. Convention Centre Dublin - Marketing plans developed in conjunction with the Convention Centre Dublin as part of the Conference and Event Marketing group 2013, and presented to the Convention Centre Dublin, December 3rd 2013 by the top 3 student groups during their site visit.

Theses

MPhil

 

Conway, A. (2004) Why do students abandon programmes prior to completion? An investigation into the phenomenon of drop-out students from the Diploma in Hotel and Catering Management in the Dublin Institute of Technology. Completed in fulfilment of a MA in Third Level Teaching and Learning, DIT.

 

MA

 

Conway, A. (1999) Consumer Behaviour as a Basis for Destination Selection: An empirical Study of German Tourists to Ireland.  Completed in fulfilment of a Masters of Philosophy, DIT.

 

EDD

Conway, A. (2011-2014) (tbc) The effects of change on culture and identities: A case study of a higher educational institution undergoing transition. Registered with the University of Sheffield.

 

EDD Term Papers

Conway, A. (May 2010) “Lost in Translation?” How the culture(s) of the Dublin Institute of Technology (DIT) could be analysed via a lens of Critical Discourse Analysis (CDA) of its strategic plan, and other documents, during its transition to Grangegorman. EDD University of Sheffield Term Paper.

Conway, A. (Feb 2010) A critical reflection on the research into the motives and choice behaviour of mature, non-national students enrolling and progressing in a part-time, night time hospitality management program within the School of Hospitality Management and Tourism, Dublin Institute of Technology. EDD University of Sheffield Term Paper February, 2010.

Conway, A. (Aug 2009) What should be the contribution of further and higher education in Ireland to the present economic crisis? EDD University of Sheffield Term Paper, August, 2009.

Conway, A. (May 2009) Giving Adult Learners a Voice after the Inquest: A Review of a Mixed Method Approach to Educational Research. EDD University of Sheffield Term Paper, May, 2009

Conway, A. (Feb 2009) Widening participation in higher education and the resultant diversity of learners: A review of government policies, the academy and market demands that may influence this trajectory. EDD University of Sheffield Term Paper, February, 2009.

Postgraduate Supervision

Tungura, V. (2003) Culture as a competitive variable in diversifying tourism in Tanzania.

Youshou, L. (2003) Irish tourist’s motivation for visiting China.

Zielinski, M. (2011) EFL tourism.

Qiao, Y. (2013) How hotels can use customer relationship management based on customer differentiation to improve their profitability: A case study of Fuzhou Muse City Hotel.

Fagan, J. (2014) The importance of customer relationship management during recessionary times.

Participation in Other Groups

Ann has been a member of the Dublin Institute of Technology Cultural Society Committee and the Continuing Professional Development Committee until 2011.

Ann helped establish a computer laboratory in St. Juan de Jurigancho, Lima during Christmas 2006/2007 through funds raised personally and with friends.

Ann was chairperson of the Postgraduate Society for all of DIT between 1997-1998 and helped organise the first International Postgraduate Research Conference in DIT Aungier Street, November 1998, launched by the then President Mary McAleese.