John Ryan

Dr. John Ryan is a lecturer in Service Operations Management and Information Technology at undergraduate and Masters’ level in the School of Hospitality Management and Tourism, College of Arts and Tourism, at the Dublin Institute of Technology (DIT), Ireland. He was awarded a PhD from the University of Limerick. He has previously lectured at Master’s level at the CERAM business school in Sophia Antipolis, France and acted as an external examiner in Business Statistics for St Patrick’s College, Thurles, Co, Tipperary, Ireland. His research interests focus on leveraging Operations Management and Operations Research techniques to assist in developing novel industry specific approaches to improve operations management within services. 

Lean Services;

Service Benchmarking;

Continuous Improvement;

Quality Management;

Productivity Improvement;

Service Operations Management;

Service Operations Research;

Discrete Event Simulation;

Conceptual Modelling;

Process Modelling;

Current research projects:
 

Benchmarking Lean Principles for Industry Best Practices: An examination of key performance indicators in measuring operational efficiency within the Hospitality Industry.

An Integrated Framework for Effective Hotel Management in Ireland: A Lean Work Scheduling Application.

A Holistic Competitiveness Index for Hotels: A New Benchmark for Irish Hotels.

Referred Journals

Ryan, J. and C. Heavey, 2007. Development of a Process Modeling Tool for Simulation. Journal of Simulation 3, 1 (Aug 2007) 203–213.

Ryan, J. and Heavey, C. 2006. Process modeling for simulation. Computers in Industry. 57, 5 (Jun. 2006), 437-450.

Invited Papers

Ryan, J. and C. Heavey, Process modelling support for the conceptual modelling phase of a simulation project, Proceedings of the 37th Winter Simulation Conference, December 03, 2006, Monterey, California

Book Chapters

Ryan, J. and C. Heavey, (2010) ‘Development of a Process Modeling Tool for Simulation’ in S Robinson, R Brooks, K Kotiadis, and D-J van der Zee (eds) Conceptual Modeling for Discrete-Event Simulation, CRC Press. pp309-336.

Reardon, E. & J. Ryan, (2016) Mapping service processes: a critical comparison of service blueprinting and value stream mapping in the Irish hotel sector in Travel and Tourism Research Association, Chapter Europe (TTRA), Shannon, 20-22 April.

Reardon, E. & J. Ryan, (2016) A framework for lean thinking in the Irish hotel sector: From Theory to Implementation in Tourism and Hospitality Research in Ireland Conference (THRIC), Limerick, 16-17 June. 

Reardon, E. & J. Ryan, (2015) Lean Services: a systems thinking approach for achieving operational excellence and quality improvement in the Irish hotel sector in Tourism and Hospitality Research in Ireland Conference (THRIC), Letterkenny, 11-12 June.

Ryan, J. and C. Ryan, (2008) Benchmarking the business performance of Irish restaurants In. Tourism and Hospitality Research in Ireland Conference (THRIC), School of Hospitality Management and Tourism, Dublin Institute of Technology, Cathal Brugha Street.

Dungan, P., Ryan, J., Kabak, E.K. and C. Heavey, (2008) Conceptual and Process modelling analysis in complex simulation environments In. Operational Research Society ( UK) Simulation Study Group 4th Simulation Workshop (SW08), The Abbey Hotel Golf and Country Club Worcestershire, England.

Ryan, J. and C. Heavey, (2006) Requirements Gathering for Simulation In. Operational Research Society ( UK) Simulation Study Group 3rd Simulation Workshop (SW06), Ashorne Hill Conference Centre Leamington Spa, Warwickshire, England.

Ryan, J. and C. Heavey, (2005) Support for the pre-coding phases of a simulation project In 2nd annual conference of the ISSML. DCU Dublin Ireland, Editor J Geraghty.

Ryan, J. and C. Heavey, (2003) Simulation Activity Diagrams.  In 32nd International Conference on Computers and Industrial Engineering. Limerick, Ireland, Editor, C. Heavey.

Ryan, J. and C. Heavey, (2002) Process Modeling for Simulation. in 19th International Manufacturing Conference. Belfast, Northern Ireland.