Gaeilge

IS Service Catalogue

Accounts and Passwords

Service Audience More Info
Account management for ICTDOMAIN Staff / Students
 Account request forms Staff / Postgrads
 Account management for Business applications Staff / Postgrads
 Account management for MyDIT email Staff / Students
 Account management for DIT Wifi Access Staff / Students
 Access permissions Staff
 Guest account management Staff / Students

Audio visual / Classroom Technology

Service Audience More Info
  • Installation and maintenance of presentation devices (AV data projectors)
Staff / Students
  • Purchasing of AV equipment and services (4 year Framework agreement from 2010)
Staff
  • Hire of AV Equipment and Services (4 year Framework agreement from 2010)
Staff / Students
  • Video conferencing
Staff
  • Conference support
Staff
  • Lecture capture for on-demand streaming
Staff / Students
  • Digital Signage
Staff / Students

Business applications and Program Management Office

Service Audience More Info
  • Business application development
Staff / Students
  • Business application support
Staff / Students
  • Support and maintenance of Finance and Payroll system
Staff
  • Support and maintenance of Human Resources Application Suite
Staff
  • Support and maintenance of Alumni system
Alumni
  • Support and maintenance of Library management system
Staff / Students
  • Support and maintenance of Webcourses service
Staff / Students
  •  Support and maintenance of timetabling system
Staff / Students
  •  Support and maintenance of Student Record system
 Staff
  •  Support and maintenance of online grading system
 Staff
  •  Support and maintenance of Student Self Service system
 Students
  •  Business report generation
 Staff
  •  User training
 Staff

Desktop Computing Service

Service Audience More Info
  • Computer availability
Students
  • Student Printing
Students
  • Installation and Maintenance of DIT network printers
Staff / Postgrads
  • Installation and maintenance of PC hardware and peripherals
Staff / Postgrads
  • Software installation
Staff / Students
  • Data backup and recovery
Staff / Postgrads
  • Provision of network storage
Staff / Students
  • Desktop security (patching, encryption, anti-virus)
Staff / Postgrads
  • Computer Hardware disposal
Staff / Postgrads
  • Procurement requests and approvals
Staff / Postgrads
  • Discount pricing for personally-owned computing (Students)
 Students
  • Discount pricing for personally-owned computing (Staff)
 Staff

Email & Calendar Service

Service Audience More Info
  • Email delivery
Staff
  • Google Apps (Email & Calendar)
Students
  • Configuration of e-mail clients
Staff / Students
  • Email account management
Staff / Students
  • Support for mobile e-mail
Staff / Students
  • SPAM and virus blocking
Staff
  • Mailing list administration
Staff / Students

IS Service Desk

Service Audience More Info
  • IT Services Status
Staff/ Students/ Public
  • IT Incident and request management
Staff/ Students/ Public
  • Password Resets for ICTDOMAIN, Email, mysupportdesk.dit.ie, webcourses
Staff / Students
  • Password Resets for Business Applications
Staff
  • Provision of Support Documentation
Staff / Postgrads
  • Software library
Staff / Students

Network and Wireless Infrastructure

Service Audience More Info
  • Network Access (LAN)

Staff / Students

  • Network Access (Wireless)

Staff / Students

  • Provision of DIT external link to Internet

Staff / Students

  • Network and Information security

Staff / Students

  • DIT Virtual Private Network / Remote Access

Staff / Students

  • Federated access (Edugate)

Staff / Students

  • Data Centre services (Physical Hosting)
Staff
  • HEAnet Media Hosting Service
Staff
  • HEAnet FileSender service
Staff

Telephony

Service Audience More Info
  • Direct-dial phone service
Staff / Postgrads
  • Operator assistance
Staff / Students / Public
  • On-line Staff directory
Staff / Students / Public
  • Voicemail administration
Staff / Postgrads  
  •  Privilege-level administration
Staff / Postgrads    
  • Mobile phone administration
Staff / Postgrads
  • Call logging reports (usage)
Staff / Postgrads
  • Handset/fax supply & installation
Staff / Postgrads

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