• TFCM1006
  • Applied Communications 2

  • Credits (ECTS): 5
  • Hospitality Mgmt. and Tourism

Modules are delivered
as part of a programme.
To apply for the
programme,
see the DIT website

Learning Outcomes And Assessment

Assessment

Description Weight [%]
Assessment 2 30
Assessment 1 10
Assessment 3 60
Minimum thresholds may apply.
For further details please refer to your Student Handbook or the Programme Document which is available from the DIT Library.
Learning Outcomes

On completion the learner will be able to: 1. Organise conduct and participate in effective meetings. 2. Recognise team skills and demonstrate them in team projects. 3. Develop time planning and working to deadlines. 4. Participate in and present a group presentation relevant to the Hospitality/ Tourism/ Leisure/Event industry. 5. Be involved in collaborative feedback. 6. Illustrate the importance of professional customer care in the Hospitality /Tourism/ Leisure/Event industry. 7. Identify the qualities that contribute to excellence in customer service. 8. Demonstrate knowledge of procedure in dealing with challenging customers. 9. Relate theory to practice in customer service role-plays and case studies etc. relevant to the Hospitality/Tourism/Leisure/Event industry. 10. Identify the elements involved in interviewing and prepare for a successful interview.

Please note that the catalogue is provided as a guide to modules in DIT. Not all modules listed will necessarily be offered every year and new modules may also be added. Information subject to change. For detail on specific programmes/modules please contact the relevant School directly.