• TFCM1006
  • Applied Communications 2

  • Credits (ECTS): 5
  • Hospitality Mgmt. and Tourism

Modules are delivered
as part of a programme.
To apply for the
programme,
see the DIT website

Overview

Module Description

This fundamental module focuses on the essential communication skills which students need in order to be effective at college level, in the workplace and in wider society. Whilst broadly based, specific methods of communicating are explored and developed. This gives students ample opportunity to build upon their existing communication skills and increase their communication effectiveness. The module is presented to the student in an experiential/interactive learning format, in small groups, in a dedicated communication facility. This module is part of the Get SMART initiative.

Module Aims

To identify and apply the principles of effective communication both in the student's college life and future career in the Tourism/Leisure/Hospitality/Event sectors.

Indicative Syllabus

Group communications. Participating in group communications applicable to the Hospitality / Tourism / Leisure / Event industry Group Presentations, Preparation Group Presentations, Assignment Review and collaborative feedback Introduction to customer care, applicable to the Hospitality / Tourism / Leisure / Event industry Customer service standards and expectations across cultures Building and sustaining the customer relationship in the Hospitality / Tourism / Leisure / Event industry Customer Service workshop Practical assessment in customer care Successful interviews Review

Total Contact Teaching Hours:36

Please note that the catalogue is provided as a guide to modules in DIT. Not all modules listed will necessarily be offered every year and new modules may also be added. Information subject to change. For detail on specific programmes/modules please contact the relevant School directly.